米国アマゾン コロナウィルスに関するセラー救済処置を発表

アマゾンがコロナウィルスに関するセラーへの救済処置を発表しました。

アカウント停止処分を5月15日まで凍結

コロナウィルスのStay Home Orderの影響で従業員の確保ができず出荷が間に合わないセラーや、物流への影響により、予定通り出荷しても配達が遅れるなどの被害を受けているセラーに対して、以下の3点を理由にしたアカウント停止処分が5月15日まで凍結されます。

⦁ Order Defect Rate（注文不良率)
⦁ Order Cancellation（注文キャンセル率）
⦁ Late shipment rates（発送遅延率）
※状況に応じて延長の可能性あり

処分は凍結されていますが、アカウントヘルスのパフォーマンス指標は引き続き評価されているので、運営が困難なセラーはアカウントをバケーションモードにするようアマゾンは推奨しています。

注文商品の配送方法をFBAからFBM（自己配送）に切り替えたセラーは、今後のトラブル防止のため、再度FBM規約（返品方法・返品手数料）などをこちらから確認することをおすすめします。（セラーセントラルログイン必須）

在庫保管料や手数料に関する救済処置

⦁ アマゾンレンディング（Amazon Lending)のローンの返済を4月30日まで猶予
⦁ アメリカ・カナダ・イギリス・ドイツ・フランス・イタリア・スペイン・ポーランド・チェコのFBA在庫保管料を2週間分全額免除。
⦁ 上記国における4月15日のFBA長期保管料を全額免除

今後も状況に応じてアマゾンは救済処置を行うと発表しています。アマゾンから新たな発表がありましたら、こちらでお知らせいたします。

Many of you have reached out and told us about the significant challenges you are facing in maintaining inventory levels, coordinating operations, logistics, and fulfillment capabilities, and in managing your day-to-day business and employees. This is an incredibly difficult time to run a business. Many of you have also shared how you are having to balance this along with changes in your personal lives – including working from home, becoming a full-time educator for your children, and most importantly, ensuring your loved ones are safe and healthy. I have felt these changes first-hand as well, both personally and professionally. This is definitely not business as usual. These are challenging and unprecedented times, but our team is working hard to serve you, our customers, and the community 5. I wanted to share some of the key decisions that we have made, and some of the things that you can expect from us in the future as we get through this together.

For two decades, we have been fortunate to have the partnership of a vibrant community of sellers in our stores. You have helped provide amazing selection, great prices, and valuable convenience for customers, and this has led to inspiring stories of many businesses that have flourished as a result. Many people around the world are counting on our continued partnership to help provide a vital service for customers worldwide.

In our fulfillment centers, we have updated our processes to ensure the health and safety of our employees 5, expanded benefits, raised wages, and are hiring rapidly to add additional capacity to our network. For example, in the US, we have hired an additional 100,000 fulfillment center employees and plan to hire 75,000 more 12.

As a result of these efforts, we are allowing more products into our fulfillment centers. We continue to focus on ensuring our ability to fulfill the highest priority products that customers need at this time. While we are allowing a broader set of products to be sent to our fulfillment centers, some may have limits on the quantity you can send to Amazon. You can find the latest on what products you can inbound on the Restock Inventory 123 page in Seller Central.

As we work to get our fulfillment capabilities back to regular operations, we expect that many of you are also facing challenges in running your businesses. To protect your account and ensure these difficulties do not affect your account health, we stopped suspension of selling accounts for high order defect, high cancellation, and high late shipment rates. These changes will stay in effect through at least May 15, and we will extend these as appropriate. Making reliable promises for customers is particularly important at this time, and we encourage you to put your account on vacation mode if you are not able to fulfill products.

For those who fulfill and ship your own products directly to customers, we have created the following content 166 as a reminder of our policies and best practices. This includes information from our team as well as tips we have heard from experienced sellers in our store. If you have additional questions, please go to our forums – our moderators and a number of experienced sellers can answer any questions you may have.

We have also made several adjustments to fees and other programs to support you during this time, including:

1. Paused repayment of all Amazon Lending loans for sellers in the United States and the United Kingdom until April 30.

2. Waived two weeks of inventory storage fees for products stored in the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Poland, and the Czech Republic.

3. Waived the April 15 long-term storage fees for inventory stored in those same countries.

We will continue to make changes as we learn more and adapt to meet your needs and those of our customers and communities. We are doing our best to communicate with you regularly in this dynamic environment, and we created a page in Seller Central 31 that will stay up to date with relevant news related to the COVID-19 situation. In the coming weeks, we will be launching new ways for experts to share what they have learned and are doing to help businesses manage through this difficult time.

We want you to know that many of us at Amazon are working tirelessly to find new ways to support you and your business, and that as always, we are listening when you tell us about your challenges through our support team, the seller forums, or the emails you have sent over the past few weeks. We value you and your honest and open feedback to help us focus on what is most important to you right now.

We appreciate your continued partnership, and above all else, we hope that you and your loved ones are staying safe and healthy.

Thank you,

Dharmesh Mehta

Vice President, Customer Trust and Partner Support